Right of withdrawal

Right of Withdrawal

You are entitled to withdraw from this contract within fourteen days without giving a reason. There is no right of withdrawal for the following goods:

  • Personalized products, ie products which are not prefabricated and for their production an individual choice or decision by the consumer is applicable, or which are clearly tailored to the personal requirements of the consumer,
  • Sealed goods which are unsuitable for reasons of health or hygiene to return if their seal was removed after delivery;
  • Audio or video recordings or computer software in a sealed package, if the seal was removed after delivery

The period for cancellation is fourteen days from the day that you, or any third party authorised by you other than the carrier, have or has accepted delivery of the final item(s) of your order.

To exercise your right of withdrawal, you have to inform (Mamarella GmbH, Geisenhausenerstr. 17, 81379  Munich, Germany, Tel. +449(0)89/147 27 690 (local landline call, mobile depending on the provider), fax +49(0)89/147 27 699, E-Mail support@mamarella.com) by means of a clear statement (e.g.- by letter, fax or email) about your decision to withdraw from this contract. You may use the withdrawal form , but this is not obligatory.

Timely submission of the withdrawal notice before the end of the withdrawal period is sufficient for the purpose of observing the withdrawal time limit.

Consequences of Withdrawal

If you withdraw from this contract, we are obliged to refund all payments we have received from you including the shipping charges (except for additional costs arising if you chose a method of shipping different from the most cost-efficient standard delivery offered by us) without delay and at the latest within fourteen days from the day on which we received the notice of withdrawal. he customer shall be refunded using the same method of payment used for the initial transaction, unless otherwise expressly agreed; in no instance will the customer be charged fees for this refund. We may refuse to pay the refund until the goods have been returned to us, or until you have provided evidence that you have shipped the goods back, whichever comes first.

You must send back or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notified us that you are withdrawing from this contract (Mamarella GmbH, c/o Versandmanufaktur, Wideystr. 58,  58452 Witten, Germany). The deadline will be deemed as kept if you dispatch the goods before the fourteen day deadline has expired. We shall bear the cost of returning the goods. You will only be liable for the potential loss in value of the goods if a test of the condition, characteristics, and functioning of the goods shows that the loss in value was due to improper handling on your part.

Returns from abroad

When returning the goods from abroad, the direct cost of returning the goods shall be borne by the customer.


Do you want an exchange for a different size or a different colour? Please place a new order and do not return the unsuitable goods as described above. We handle and reimburse your return regardless of the new order. A settlement is not possible, unfortunately.

Return of products you have bought in the showroom

You can exchange or return articles that you have bought in the Mamarella showroom within 14 days.