Our delivery times -When will my parcel arrive?
For parcels that have not yet been sent: Your parcel has not yet been sent? No problem! To track the current processing status of your parcel, log in to our shop with your customer account: My account -> Orders.
For packages that have already been shipped: To check the current status of your order, please click on the shipment link in the shipping confirmation you received from us by email.
Usually we ship orders that arrive before 13 o'clock on weekdays on the same day if you pay by credit card or Paypal. If you pay in advance by bank transfer, your order will leave our house on the day we receive the transfer.
The delivery will be made by DHL to the delivery address you have specified. DHL usually needs only 1-2 working days for delivery within Germany. Shipping to Austria takes about 3-4 business days, to Switzerland 4-5 business days and to Russia usually 12-18 business days.
For delivery times to other countries please contact firstname.lastname@example.org.
Personalised items and larger furniture have a longer delivery time. You will find more detailed information in the article descriptions.
UPS Express is used on working days for same-day delivery for orders placed before 1 pm. The delivery will take place 1 working day after dispatch. This service is only available for orders from Germany.